1. Identification of the data bank owner
- Legal name: Alto Tecnología e Innovación S.A.C.
- Trade name: Alto T&I SAC (Alto Tecnología e Innovación)
- Tax ID (RUC): 20616362551
- Address: Jr. Estados Unidos 155, Dpto. 501, Jesús María, Lima, Perú
- Email: contacto@altoti.com
- Website: altoti.com
2. Acceptance and scope
By browsing the site you accept these terms of use. The processing of your personal data is based on your consent and on the other grounds the law allows, as detailed below. If you do not agree with this document, please do not use the site.
3. Applicable law
- Political Constitution of Peru, article 2, items 6 and 7 (protection of personal data and privacy).
- Law No. 29733, Personal Data Protection Law.
- Regulations of Law No. 29733, approved by Supreme Decree No. 016-2024-JUS.
- Legislative Decree No. 822, Copyright Law, and the applicable industrial property rules.
- Law No. 30096, Cybercrime Law, and its amendments.
4. Personal data we process
- Data you give us when you write to us or request a demo: full name, email, company, job title, phone number if you provide it, and the content of your message.
- Technical browsing data: IP address, browser and device type, pages visited, date and time of access, recorded by the hosting service for security.
- Language and visual theme preferences, stored in your browser.
We do not request sensitive data through the site. Please do not include it in your messages.
5. Purposes of processing
- To answer your questions and handle your requests for information, proposals or demos.
- To manage the pre-contractual and, where applicable, contractual relationship with you or the company you represent.
- To keep the site secure and prevent misuse.
- To comply with legal obligations that apply to us.
We will not use your data to send you advertising or carry out commercial prospecting without first asking for your direct consent for that purpose (article 26 of the Regulations). You may refuse, revoke or object at any time.
6. Consent and its revocation
We process your data with your free, prior, express, unequivocal and informed consent, except in the cases of article 14 of the Law, such as processing necessary to carry out a contractual or pre-contractual relationship to which you are a party. When you write to us, we understand that you authorize the use of that data to reply to you.
You may revoke your consent at any time, without giving a reason and without retroactive effect, by writing to contacto@altoti.com. We will adapt the processing to your decision within no more than ten (10) days (article 10 of the Regulations). If the revocation affects all processing, we will delete your data.
7. Recipients and processors
We do not sell your data. We may share it with providers that render services and act on our behalf, under confidentiality and security obligations: web infrastructure and hosting, corporate email, sales management tools. We may also disclose it to authorities when a rule requires it.
8. Cross-border flow
Some of our providers, such as those for corporate email or sales management, may process data on servers located outside Peru, mainly in the United States. When the receiving country does not have an adequate level of protection, we require adequate safeguards, such as contractual clauses or other instruments that impose on the recipient at least the same obligations we have (articles 18 and 20 of the Regulations and article 15 of the Law).
9. Retention period
- Inquiries and commercial correspondence: while we handle your request and up to two (2) years after the last contact, unless a contract is signed. In that case, during the contractual relationship and for the period required by law.
- Technical access logs: the period defined by the hosting provider, for security purposes.
- Language preference: twelve (12) months. Visual theme preference: until you delete it.
Once these periods end, we delete or anonymize the data, unless a rule requires us to keep it.
10. Security measures and incidents
We apply technical, organizational and legal measures to protect your data against loss, unauthorized access or alteration, such as encrypted connections (HTTPS), access control and providers with security commitments. If a security incident occurs that meets the conditions of article 34 of the Regulations, we will notify the National Authority for Personal Data Protection within 48 hours of becoming aware of it and, where applicable, the affected individuals as well.
11. Your rights and how to exercise them
As the owner of your personal data you have the following rights:
- Information: to know who processes your data, for what purpose, with whom it is shared and for how long.
- Access: to know what data of yours we process, how we obtained it, why, and to whom it was transferred.
- Update, inclusion and rectification: to correct inaccurate or incomplete data.
- Deletion or cancellation: to ask us to delete your data when it is no longer needed, the period has expired or you have revoked your consent.
- Objection: to object to processing on legitimate grounds and always in relation to advertising.
- Portability: to receive the data you provided to us in a structured, commonly used and machine-readable format, or to ask for it to be sent to another controller, when processing is based on consent or a contract, or is automated (article 76 of the Regulations).
- Objective processing: not to be subject to decisions that produce legal effects or significantly affect you based solely on automated processing.
To exercise them, send a request to contacto@altoti.com with the subject «Exercise of rights – Personal data». State your full name, the right you are exercising, a clear description of your request and a way to reply to you. You must prove your identity with a copy of your ID (DNI) or equivalent document, or with a digital signature. If you act through a representative, attach their ID and the document proving the representation (article 63 of the Regulations). Exercising these rights is free of charge.
| Right | Maximum response time |
|---|---|
| Information | Eight (8) days from the day after the request is submitted |
| Access | Twenty (20) days from the day after the request is submitted |
| Rectification, deletion or objection | Ten (10) days from the day after the request is submitted |
If your request is insufficient or incorrect, we may ask you for additional information within seven (7) days. You have ten (10) days to complete it; if you do not, the request will be deemed not submitted. Except for the right to information, these periods may be extended once, for an equal period, if circumstances justify it, and we will tell you within the period being extended (articles 69 to 71 of the Regulations).
12. Complaints to the authority
If you receive no reply within the periods above, or the reply is negative or unsatisfactory, you may start a three-party protection procedure before the Personal Data Protection Directorate of the National Authority for Personal Data Protection, part of the Ministry of Justice and Human Rights. You must attach proof of your request and, if there was one, our reply (articles 88 and 89 of the Regulations). More information at gob.pe/institucion/anpd.
13. Minors
The site is aimed at companies and professionals and we do not knowingly collect data from persons under eighteen (18). The Regulations require the consent of those holding parental authority or guardianship for children under fourteen (14), and allow those over fourteen and under eighteen to consent according to their capacity (articles 22 and 25). If you believe a minor has given us data, write to contacto@altoti.com and we will delete it.
14. Automated decisions
We do not make decisions based solely on automated processing that produce legal effects on you or significantly affect you from the data we receive through this site.
15. Terms of use of the site
You agree to use the site lawfully and in good faith. It is forbidden to attempt unauthorized access to systems or data, introduce malicious code, overload or interfere with the service, scrape content in bulk, or engage in any conduct that breaks the law, including the Cybercrime Law.
16. Intellectual property
The texts, designs, logos, trademarks, images and other content of the site belong to Alto Tecnología e Innovación S.A.C. or its licensors and are protected by Legislative Decree No. 822 and industrial property rules. You may not copy, modify or distribute them without prior written authorization, except for personal, non-commercial use.
17. Content, links and liability
- The information on the site is general and informational and is not a binding offer. Services are formalized through a written proposal and contract.
- Percentages and metrics on the site are goals or estimates, not guarantees of results.
- The site may contain links to third-party sites. We do not control their content or privacy policies.
- We do not guarantee uninterrupted availability of the site. We may modify or suspend it for maintenance or security.
- To the extent permitted by law, we are not liable for damages arising from use of the site or inability to use it, without prejudice to article 1328 of the Civil Code, which does not allow excluding liability for willful misconduct or gross negligence.
18. Governing law and jurisdiction
This document is governed by the laws of the Republic of Peru. For any dispute, the parties submit to the judges and courts of the Judicial District of Lima, without prejudice to the rights the law grants the data owner to go to the National Authority for Personal Data Protection.
19. Changes
We may update this document to reflect legal changes or changes in our services. We will publish the current version on this page with its date and version number. If a change alters the purposes of processing, we will ask for your consent again.
20. Contact
For any question about this document or your personal data, write to contacto@altoti.com.